Refund policy

You can purchase with confidence knowing that we have a 100% Satisfaction Guarantee. If something isn't right, or you've just changed your mind, write email to wdmate.com@gmail.com within 30 days of purchase for a replacement or credit.* 

Returned goods must be sent via registered post or courier to guarantee receipt of goods and for the credit to be issued to your account.

Please note custom products are guaranteed for quality and accuracy. Once production begins on your custom order it cannot be returned.

*Goods must be returned unused and in original packaging.

REFUND POLICY

Due to the "made to Order" nature of our product, wdmate.com can not offer a refund on those items which are "custom". We can however offer a refund on items which are not of a "custom" nature. Please contact us if you have any queries.

CANCELLATION OF ORDERS

To cancel an order, please send an email detailing the transaction to wdmate.com@gmail.com. If the order has not been started, the order will immediately be cancelled with no penalty. If the order has been shipped, the guidelines for an unwanted return will be followed (see refund policy above).